Donal Kelleher
(Résumé/CV)
Embedded Files
Experience
Experience
Customer Service Representative III - Financial Technology Support
May 2021 - Present
Mahon Crescent, Cork, Ireland, T12 TD93
Leading customer support provided primarily for more critical lines of the Fintech business across multiple support channels delivering frictionless experiences for all of it's users.
Technical Support Specialist - Cloud Support
June 2020 - May 2021 (1 year)
Mahon Crescent, Cork, Ireland, T12 TD93
Specialist customer technical support provided while maintaining quality and statistical standards.
Technical Support Specialist - Cloud Support
January 2020 - June 2020 (6 months)
Specialist support to customers for Cloud based infrastructure and product related requests. Investigate issues and provide a resolution.
Technical Support Generalist - Cloud Support
January 2019 - December 2019 (1 year)
Mahon Crescent, Cork, Ireland, T12 TD93
First line support to customers for Cloud based infrastructure and product related requests in line with client SLA’s and team KPI’s.
Chef/Catering Supervisor
November 2011 - October 2018 (7 years)
Ballincollig Community Nursing Unit, Murphy's Barracks, Ballincollig, Cork, Ireland, P31 PT10
Catering solutions for the healthcare sector in a residential care environment. The role required organisation, time management and ability to delegate tasks to a team efficiently.
Chef
July 2011 - November 2012 (1 year 5 months)
John Redmond Street, Cork, Ireland, T23 A9TF
Preparation of a modern and sophisticated menu in collaboration with colleagues for patrons of the hotel as well as casual diners in both the restaurant and bar. Adhered to strict health and hygiene standards while multitasking and worked efficiently under pressure.
Chef
March 2011 - May 2011 (3 months)
The Glucksman, University College Cork, Ireland T12 V1WH
Worked as part of a team to provide freshly prepared dishes in the gallery café and cater for any art exhibitions.
Head Chef
May 2010 - November 2010 (7 months)
Scilly, Kinsale, Co. Cork, Ireland, P17 K702
This was an opportunity to put my own mark on the menu and add flair while developing a predominantly seafood orientated menu.
Sous Chef
November 2009 - January 2010 (3 months)
Ilen Street, Skibbereen, Co. Cork, Ireland, P81 FH63
Seasonal cover in a busy hotel. Supervised kitchen operations and ensured food safety and hygiene policies were followed.
Sous Chef
November 2008 - August 2009 (10 months)
23 Paul Street, Cork, Ireland, T12 XVA4
This was a volume operation, so experience in high numbers was a routine challenge while maintaining consistency and providing guidance to chefs on the line.
Head Chef
June 2008 - August 2008 (3 months)
21 Knuckey Street, Darwin NT 0801, Australia
Operational management of Xavier Café where creativity and variety were key factors to satisfied customers at this busy café which provided breakfast and lunchtime delights.
Suite 1, 14/390 St. Kilda Road, Melbourne VIC 3004, Australia
Hospitality industry staffing solutions agency work with the most prominent placements being the following:
Relief Head Chef
January 2008 - February 2008 (2 months)
481 Wyndham Street, Shepparton VIC 3630, Australia
Short-term position to assist maintain operational standards in a busy hotel that afforded me the opportunity of providing training to commis chefs.
Chef
January 2008 - January 2008 (1 month)
Rod Laver Arena, Batman Avenue, Melbourne, Victoria 3000, Australia
Event catering for the 2008 Australian Open.
Chef de Partie/Dispatch Control
April 2006 - October 2007 (1 year 7 months)
77 Grand Parade, Cork, Ireland, T12 NF70
Chef de Partie
July 2005 - February 2006 (8 months)
Ditchley House, Little Island, Cork, Ireland, T45 WF53
Breakfast Chef duties
Commis Chef
May 2005 - July 2005 (3 months)
Bushy Park, Galway, Ireland, H91 XD8K
Fine dining experience food preparation, set-up and service while maintaining standards of kitchen hygiene and food safety.
Commis Chef
May 2004 - October 2004 (6 months)
Glengarriff Harbour, Glengarriff, Co. Cork, Ireland, P75 A072
Commis Chef
July 2001 - May 2005 (3 years 11 months)
Curraheen Park Greyhound Stadium, Curraheen Road, Bishopstown, Cork, Ireland, T12 HNP4
Kitchen Assistant/Cook
September 1999 - April 2001 (1 year 8 months)
Time Square, Ballincollig, Co. Cork, Ireland, P31 WN4
Education
Education
Training and Development Special Purpose Specification NFQ Level 6
Combining : Training Delivery and Evaluation NFQ Level 6 6N3326 · (2017 - 2017) and Training Needs Identification and Design NFQ Level 6 6N3325 · (2016 - 2016)
Acquired the knowledge, skill and competence to identify training and development needs and to deliver and evaluate a training intervention within a range of training and development contexts.
Human Resources Management NFQ Level 6 · (2015 - 2016)
Achieved knowledge, skill and competence in human resource management principles to enable me to apply these to the planning, organising, implementation, evaluation and revision of human resource management practices for the attainment of organisational goals.
Business Management NFQ Level 6 · (2014 - 2015)
Development of management skills to work independently or within a supervisory capacity.
Supervisory Management CETB · (2013 - 2014)
Course designed to provide abilities, understanding, skills and knowledge associated with a supervisory role in any profession organisation.
Nutrition FETAC Level 5 · (2014)
This course provided knowledge of the composition of food and how food affects an individual’s personal well-being.
Primary Course in Food Hygiene · (2012)
Trained in skills and knowledge of food safety and HACCP.
Institute of Leadership & Management Level 2 Certificate in Preparing for Business Enterprise · (2012)
Ilm Code 500/3678/6 information
Provided the ability to assess suitability for starting and running an enterprise and to assist in decision making and business planning.
Advanced National Certificate in Professional Cookery FETAC Level 6 NC0140 · (2003 - 2005)
QQI Code 500/3678/6 infographic
This programme provided the knowledge, skills and competence necessary for a career in a professional cookery environment.
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